At I Dog You we would love for your shopping experience to be perfect. If you are not entirely satisfied with your purchase, we will return/exchange the item within 5 days of purchase.
Please note that original shipping charges are non-refundable. I Dog You will issue a refund for regular priced merchandise that meets the conditions below:
• Returned items must have all original tags attached.
• Returned items must not be worn, damaged, altered, or washed.
• Return and exchange items must include the original packaging intact: box and dust bag,
• All Sale items are Final Sale and cannot be refunded or exchanged.
Returned shipment charges will be the returnees responsibility. Written notice to IDY@idogyou.com must be made in case of any returns or exchanges. We cannot take responsibility for any item lost while being returned.
I Dog You is not responsible for the incorrect address indicated on the invoice, so please double check the mailing address before checking out. If an unclaimed package is returned, I Dog You reserves the right to re-bill you for re-shipping charges.
***No cash refunds. We can gladly issue you a store credit voucher.
If you wish to exchange an item, we suggest that you place a new order for the item you would like, before returning your original purchase to ensure that your exchange item is in stock. Once your return is received, we will process a full refund for the cost of the returned item (less the shipping) and an email will be sent with details. To ensure quick and easy exchanges, be sure to reach out to before placing your new order.
Our products are shipped within 1-4 BUSINESS Days using the following carriers: UPS, FeDEX, Local Post. To return your product, you should mail your product to: 140 Avenue de la Resistance, Le Plessis Robinson, Hauts de Seine, Ile de France, France , 92350. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over the amount of €20 we advise you to consider using a trackable shipping service or purchasing shipping insurance.
Last Updated: 29th of August 2019.
We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Notice describes how we collect and process your personal information through I Dog You websites, online and physical stores.
What Personal Information About Customers Does I Dog You Collect?
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of information we gather:
For What Purposes Does I Dog You Process Your Personal Information?
We process your personal information to operate, provide, and improve the Services that we offer our customers. These purposes include:
Does I Dog You Share Your Personal Information?
Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. I Dog You shares customers' information only as described below:
Transfers out of the European Economic Area. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How Secure is Information About Me?
We design our systems with your security and privacy in mind.
What About Third-Party Advertisers and Links to Other Websites?
I Dog You may include third-party advertising and links to other websites.. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.
What Choices Do I Have?
If you have any questions or objection as to how we collect and process your personal information, please contact us.
How Long Do We Keep Your Personal Information?
We keep your personal information to enable your continued use of I Dog You , for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that we can review past purchases, and to improve the relevancy of products and content we recommend.
What About Cookies?
I Dog You cookies allow you to take advantage of some essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout.
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.