Idogyou

Returns, Exchanges and Shipping


RETURNS

At I Dog You we would love for your shopping experience to be perfect. If you are not entirely satisfied with your purchase, we will return/exchange the item within 5 days of purchase.

Please note that original shipping charges are non-refundable. I Dog You will issue a refund for regular priced merchandise that meets the conditions below:

• Returned items must have all original tags attached.

• Returned items must not be worn, damaged, altered, or washed. 

• Return and exchange items must include the original packaging intact:  box and dust bag, 

• All Sale items are Final Sale and cannot be refunded or exchanged.

Returned shipment charges will be the returnees responsibility. Written notice to IDY@idogyou.com must be made in case of any returns or exchanges. We cannot take responsibility for any item lost while being returned.

I Dog You is not responsible for the incorrect address indicated on the invoice, so please double check the mailing address before checking out. If an unclaimed package is returned, I Dog You reserves the right to re-bill you for re-shipping charges.

***No cash refunds. We can gladly issue you a store credit voucher.

EXCHANGES

If you wish to exchange an item, we suggest that you place a new order for the item you would like, before returning your original purchase to ensure that your exchange item is in stock. Once your return is received, we will process a full refund for the cost of the returned item (less the shipping) and an email will be sent with details. To ensure quick and easy exchanges, be sure to reach out to  before placing your new order.

SHIPPING

Our products are shipped within 1-4 BUSINESS Days using the following carriers: UPS, FeDEX, Local Post. To return your product, you should mail your product to: 140 Avenue de la Resistance, Le Plessis Robinson, Hauts de Seine, Ile de France, France , 92350. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over the amount of €20 we advise you to consider using a trackable shipping service or purchasing shipping insurance.

Security and Privacy

Privacy Notice

Last Updated: 29th of August 2019.


We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This Privacy Notice describes how we collect and process your personal information through I Dog You websites, online and physical stores.



What Personal Information About Customers Does I Dog You Collect?

We collect your personal information in order to provide and continually improve our products and services. 

Here are the types of information we gather: 

  • Information You Give Us: we receive and store personal information you provide in relation to I Dog You. Such as your name; address and phone number; payment information; your location information. 
  • Automatic Information: we automatically receive and store certain types of information when you use I Dog You, such as information about your use, including your interaction with content and services available through I Dog You. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses our site.
  • Information From Other Sources: we might receive information about you from other sources.


For What Purposes Does I Dog You Process Your Personal Information?

We process your personal information to operate, provide, and improve the  Services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the site.
  • Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience.
  • Comply with legal obligations. In certain cases, we have a legal obligation to collect and process your personal information.
  • Communicate with you. We use your personal information to communicate with you via email.
  • Advertising. We use information such as your interactions with content, or services to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  • Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.


Does I Dog You Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. I Dog You shares customers' information only as described below: 

  • Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws. 
  • Protection of I Dog You and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of I Dog You, our users or others. 
  • Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information. 

Transfers out of the European Economic Area. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. 


How Secure is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. 
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 
  • Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs. 


What About Third-Party Advertisers and Links to Other Websites?

I Dog You may include third-party advertising and links to other websites.. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.


What Choices Do I Have?

If you have any questions or objection as to how we collect and process your personal information, please contact us. 

  • If you don't want to receive e-mail or other communications from us, please unsubscribe. 


How Long Do We Keep Your Personal Information?

We keep your personal information to enable your continued use of I Dog You , for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that we can review past purchases, and to improve the relevancy of products and content we recommend.


What About Cookies?

We use cookies, pixels, and other technologies (collectively, "cookies") to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:


  • Keeping track of items stored in your shopping basket. 
  • Conducting research and diagnostics to improve content, products, and services. 
  • Preventing fraudulent activity.
  • Improving security.
  • Delivering content, including ads, relevant to your interests on I Dog You sites.
  • Reporting. This allows us to measure and analyse the performance of our services. 

I Dog You cookies allow you to take advantage of some essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout.


You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.